Best Contactless Check-in Solutions and Self-service Kiosk Systems of 2022
While adoption of self check-in systems had already been increasing around the world, the Covid-19 crisis has turned it into a necessity. These aren't just edgy things used by big hotel chains, but something guests have come to expect of all hotels.
Even before the pandemic, check-in was never a good way to leave a long-lasting, positive impression. After a long drive or flight, most guests are just too tired to go through tedious paperwork. It's not really a good time for small talk, is it?
Nevertheless, a guest's arrival and check-in is the most crucial part in the customer service journey. While you might think that self check-in systems in hotels sound futuristic, people have already been checking-in online for flights. As such, it's not a foreign concept, but something that's easily doable.
Two Types of Self Check-in Solutions
When you first hear about self check-in systems, it's natural to consider only kiosks. But with advancements in technology, it's entirely possible to offer an fully online self check-in experience, without having to invest in an actual machine.
What is an Contactless Self Check-in System?

Online check-ins can be enabled through the official website or a dedicated mobile app, making things more convenient for guests.
A self check-in system can be an integral part of the overall concierge facilities offered to guests. A high-quality concierge app or system does more than providing directions to attractions in the city.
It can add a level of personalized service, provide local recommendations, important info, and ensure that guests have a hassle-free, amazing stay.
Find the right contactless check-in solution for your hotel on HotelMinder Marketplace.
What is a Self Check-in Kiosk?

A kiosk is a physical instrument allowing hotels to automate check-in processes. While it's a convenient medium, a no-touch policy in the post-Covid era could make things difficult.
Having said that, with proper safety measures, kiosks can be a good choice to simplify the check-in process. Most instruments come with simple commands, clear typeface, and an intuitive design.
Apart from the self check-in functionality, a kiosk can:
- Read credit/debit cards, and even take physical payments
- Offer add-ons and upsells
- Print room door barcodes and registration keys
Find the right self service kiosk system on HotelMinder Marketplace.
What Self Check-in Isn't?
While you might think that offering self check-in solutions could minimize interactions with guests, it only leads to better and improved personalized service. As much as science fiction would have you believe, robots aren't taking over. They're just assisting us in our daily lives.
The objective of self check-in systems is not to reduce your staff. In fact, they allow your staff the freedom to provide personalized service to guests. With less admin work, employees can focus on important areas, including guests' concerns and interests.
If you install a self check-in system in your property, it doesn't replace face-to-face interactions but makes them more meaningful.
Once again, it's also not about showing off the gadgets or technology. While guests would appreciate you for going a step ahead than competitors, your goal should be to gather information about your guests to provide tailored experiences.
With a self check-in solution, you can:
- Allow late night check-ins to business guests
- Manage early arrivals in a better manner
- Ensure safety and adhere to no-touch policies in the post-Covid era
Why Does Your Hotel Need a Self Check-in Solution?
We have listed 10 Reasons to Invest in Self Check-In Technology in a separate article. There are many reasons and they are each more valid than the other.
No more waiting lines

With a self check-in solution, efficiency takes the front seat on your property. Guests don't have to stand in queue at the reception desk. A busy season is better managed with a self check-in system in place.
Increased revenue opportunities
With a mobile app or a kiosk, you can upsell amenities, local attractions, meals, and other offers with ease. Instead of being salesy, a simple notification can tell your guests about the offerings. Most importantly, they can checkout the details as per their convenience.
Personalized guest experience
As mentioned earlier, self check-in systems are the perfect way to personalize interactions with guests. It's probably one of the most important reasons to adopt this technology.
What Do You Need in a Self Check-in System?
While a good self check-in system comes with several features, in the beginning, you need to focus on just one thing: perfect integration.
A common issue with most self check-in systems is the lack of integration between guest-facing devices and the property management system of the hotel.

Fortunately, technology has assured complete hotel management platforms, which let you access data via multiple devices. This crucial information can be shared across departments.
A good example would be a housekeeper marking the room as clean, and the check-in kiosk making it available for an arriving guest.
Another major advantage is that a well-integrated system stores data in the PMS, and makes it available the next time the same guest visits your property. This lets you provide tailored services with ease. This data may include special requirements, notes, customer preferences, occupied rooms, and other information.
Are you looking to:
- Optimize occupancy, revenue or ADR?
- Upgrade your software stack?
- Solve a distribution or tech issue?
- Improve your hotel online marketing?
Are you looking to:
- Optimize occupancy, revenue or ADR?
- Upgrade your software stack?
- Solve a distribution or tech issue?
- Improve your hotel online marketing?
List of the Best Contactless Check-in Solutions
In order to provide you with the most accurate and useful information possible, the solutions listed below are ordered as per their popularity on HotelMinder Marketplace. Note that some of our partners pay a yearly fee in exchange for marketing opportunities on our platform and that we may earn a commission when you buy a third-party product or service from this website.
We know that one solution cannot suit all types of properties: the best software or service for your hotel is the one that fits your specific requirements, objective and budget. If you are looking for professional guidance on what you really need, how to choose it, install it and use it — then look no further.


SabeeApp is an all-in-one cloud hotel management software tailored for independent hotels and other small accommodation like vacation rentals and B&B's. It offers 4 main core modules:
- a PMS
- a Channel Manager
- an Internet Booking engine
- a Payment Gateway
All core parts are seamlessly integrated together so data is synchronized and connected at all times.
Recommended for small and medium hotels, hostels and short-term-rental properties in Europe, Asia-Pacific and Central and South America. Recommended for economy and midscale properties.
From €89 per month for PMS + Channel Manager + Booking Engine and for up to 9 rooms.
Xero | Nuki | ASSA ABLOY | Your own website |


Yonoton is a true omnichannel digital platform offering venues the chance to reduce costs and to increase revenue by allowing guests to order and purchase through hotel's own branded app, webshop, self-service kiosks or NFC-chips. Giving them a contactless guest experience. Whilst the venue or resort can communicate, engage & market to guests before, during & after their visit.
Yonoton HQ in Helsinki, Finland work with some of the worlds largest brands including Sodexo and Compass Group across the Nordics. In January 2021 was launched in the UK and Ireland.
Recommended for large hotels in Europe. Recommended for economy, midscale and upscale properties.
From €500 to €1000 per venue and per month.


Meet your guests needs on their own terms with a seamless omnichannel check-in journey using Metasphere's Self Check-In Hub. It has an easy and quick deployment, requires no PMS integration, and comes in the form of a tablet. It includes an automatic key card dispenser and features a hotel-branded interface that supports check-in, check-out, and walk-in guests.
Plus, with our easy-to-use upselling feature, we make it easy for you to capture revenue opportunities at every stage. Let your guests independently complete 100% of check-in, check-out, and walk-in process with Metasphere's Self Check-In Hub.
Recommended for medium and large hotels in Europe, North America, Asia-Pacific, Middle East and Africa and Central and South America. Recommended for economy, midscale and upscale properties.
Self Check-In Hub: The cost for Self Check-In Hub is €299 per property per month including installation and initial set up, training prior to client's product launch, 24/7 customer support, RPA technology integration, QR code scanning system, passport and document scanning, key card dispenser, and payment integration with selected payment vendors. Other PMS Integration normally cost an additional €1600 per property. Add-Ons such as AI powered facial recognition, Folio printer, and integration to other payment vendors are also available at additional cost. Cost varies per add-on functionality. Guest Ordering Solution: The cost for Guest Ordering is €150 per property per month for properties with 50 rooms or less. For properties with more than 50 rooms, the cost is €3 per room per month. All costs include installation and initial set up at the back-end system, training prior to client's product launch, 24/7 customer support, and solution web hosting.
Oracle | Fiserv | ASSA ABLOY | dormakaba |
Are you looking to:
- Optimize occupancy, revenue or ADR?
- Upgrade your software stack?
- Solve a distribution or tech issue?
- Improve your hotel online marketing?
Are you looking to:
- Optimize occupancy, revenue or ADR?
- Upgrade your software stack?
- Solve a distribution or tech issue?
- Improve your hotel online marketing?


A SiteMinder company, GuestJoy allows hotels to provide contactless guest experiences. Online check-in, upsell, gathering feedback - all in one system - eliminating the need to purchase multiple platforms.
GuestJoy is a great match for boutique hotels, small chains, all the way up to larger city hotels. It is extremely easy to use and we provide best-in-class support to help you along the way.
Main features:
- Online check-in, distributing key codes
- Pre and post-stay emails, announcements
- Upselling pre-arrival with segmentation
- Private surveys - understanding guest issues
- Tripadvisor and Google integration
- Data & Reports
Recommended for medium hotels and hostels in Europe. Recommended for economy and midscale properties.
Monthly fee + fee based on the number of rooms and modules in use. GuestJoy doesn't charge commission on additional revenue generated. Training, support, and assistance are included in the monthly cost and are unlimited.
HotelTime | SiteMinder | Mews | Cloudbeds |


Ivy by GoMoment is the 'new kid on the block' and a promising alternative to more established and sometimes cumbersome solutions. Backed by Google and IBM Watson, it leverages both artificial intelligence and human expertise to create memorable guest experiences, boost on-site spending, and improve operational efficiency.
As their 24/7 personal smart concierge, Ivy proactively communicates with guests via text message, WhatsApp or voice device like Amazon Alexa and Google Assistant to create a memorial experience while simultaneously catching issues before they leave the hotel. The Ivy AI understands guest inquiries and provides helpful, customized responses to their questions, while also routing service issues to the relevant department. Guests can also use the platform to make in-room service requests throughout their stay
With Ivy, guests can effortlessly book spa appointments, make restaurant reservations, and utilize promotions and rewards, all from their mobile device and with no app required. Ivy's AI evolves with every interaction, ensuring smart, more personal service with each and every guest. With the help of an AI-powered smartconcierge, Go Moment's portfolio of hotels, resorts and casinos enjoys higher guest engagement, more positive review rankings, and increased revenue.
Recommended for large resorts and hotels in North America. Recommended for midscale and upscale properties.
$4 per room per month (with a minimum of $399)


Octorate was born from the idea of proposing a solution that would bring together the most advanced technologies and offer an alternative to the systems used the big integrated hospitality chains.
Channel Manager, Booking Engine, PMS, OctoSite, Rate Intelligence and Payment Manager: an all-in-one solution that aim to make it simple, fast and effective the facility management and to optimize the marketing of any accommodation offer: hotels, b&b, farmhouses, apartments, vacation rental, etc.
A single calendar to manage attendance, prices and availability of all booking channels. Over 120 international platforms, thus ensuring the autonomy of hoteliers in the selection of the most efficient and profitable booking channels.
Recommended for small hotels and short-term-rental properties in Europe. Recommended for economy properties.
Depends on the number of units and the package you select, Octorate is one of the most affordable & complete solution out there.
HQ revenue | Stripe | Paypal | 5stelle | PriceLabs | Lybra |
Are you looking to:
- Optimize occupancy, revenue or ADR?
- Upgrade your software stack?
- Solve a distribution or tech issue?
- Improve your hotel online marketing?
Are you looking to:
- Optimize occupancy, revenue or ADR?
- Upgrade your software stack?
- Solve a distribution or tech issue?
- Improve your hotel online marketing?
List of the Best Self Check-in Kiosks
In order to provide you with the most accurate and useful information possible, the solutions listed below are ordered as per their popularity on HotelMinder Marketplace. Note that some of our partners pay a yearly fee in exchange for marketing opportunities on our platform and that we may earn a commission when you buy a third-party product or service from this website.
We know that one solution cannot suit all types of properties: the best software or service for your hotel is the one that fits your specific requirements, objective and budget. If you are looking for professional guidance on what you really need, how to choose it, install it and use it — then look no further.


Trusted by 1300+ hotel industry experts and many of our clients, SabeeApp is a full-fledged Cloud hotel software, which offers a wide range of innovative tools for independent hotels. It provides various integrated functions to simplify control over distribution platforms, reservation management, payment handling, and guest engagement.
One of the most affordable solutions, SabeeApp's primary objective is to help modern-day hoteliers reduce administrative load, improve guest satisfaction, and increase revenue.
SabeeApp's Guest Advisor is an easy-to-use concierge service. It comes as part of a comprehensive suite, and can't be used standalone. With Guest Advisor, you can facilitate self check-ins through a mobile app or a browser. With the mobile app, hoteliers can even up-sell services and provide more information to guests.
Recommended for small and medium hotels, hostels and short-term-rental properties in Europe, Asia-Pacific and Central and South America. Recommended for economy and midscale properties.
From €89 per month for PMS + Channel Manager + Booking Engine and for up to 9 rooms.
Xero | Nuki | ASSA ABLOY | Your own website |


Yonoton is a true omnichannel digital platform offering venues the chance to reduce costs and to increase revenue by allowing guests to order and purchase through hotel's own branded app, webshop, self-service kiosks or NFC-chips. Giving them a contactless guest experience. Whilst the venue or resort can communicate, engage & market to guests before, during & after their visit.
Yonoton HQ in Helsinki, Finland work with some of the worlds largest brands including Sodexo and Compass Group across the Nordics. In January 2021 was launched in the UK and Ireland.
Recommended for large hotels in Europe. Recommended for economy, midscale and upscale properties.
From €500 to €1000 per venue and per month.


Meet your guests needs on their own terms with a seamless omnichannel check-in journey using Metasphere's Self Check-In Hub. It has an easy and quick deployment, requires no PMS integration, and comes in the form of a tablet. It includes an automatic key card dispenser and features a hotel-branded interface that supports check-in, check-out, and walk-in guests.
Plus, with our easy-to-use upselling feature, we make it easy for you to capture revenue opportunities at every stage. Let your guests independently complete 100% of check-in, check-out, and walk-in process with Metasphere's Self Check-In Hub.
Recommended for medium and large hotels in Europe, North America, Asia-Pacific, Middle East and Africa and Central and South America. Recommended for economy, midscale and upscale properties.
Self Check-In Hub: The cost for Self Check-In Hub is €299 per property per month including installation and initial set up, training prior to client's product launch, 24/7 customer support, RPA technology integration, QR code scanning system, passport and document scanning, key card dispenser, and payment integration with selected payment vendors. Other PMS Integration normally cost an additional €1600 per property. Add-Ons such as AI powered facial recognition, Folio printer, and integration to other payment vendors are also available at additional cost. Cost varies per add-on functionality. Guest Ordering Solution: The cost for Guest Ordering is €150 per property per month for properties with 50 rooms or less. For properties with more than 50 rooms, the cost is €3 per room per month. All costs include installation and initial set up at the back-end system, training prior to client's product launch, 24/7 customer support, and solution web hosting.
Oracle | Fiserv | ASSA ABLOY | dormakaba |
Are you looking to:
- Optimize occupancy, revenue or ADR?
- Upgrade your software stack?
- Solve a distribution or tech issue?
- Improve your hotel online marketing?
Are you looking to:
- Optimize occupancy, revenue or ADR?
- Upgrade your software stack?
- Solve a distribution or tech issue?
- Improve your hotel online marketing?


Abitari is one of the most affordable and easiest-to-use, fully customizable check-in kiosk solution for small and medium hotels. With Abitari, you can convert any tablet into a self check-in solution. With its simple user interface, there is no need for programming or technical skills.
Abitari allows you to eliminate long queues at the front desk, and focuses on improving guest experience. Since it integrates well with multiple PMS solutions, you do not have to worry about simplifying your hotel operations further.
Abitari is Cloud-based, subscription model, which proves to be 90% cheaper than other comparable solutions in the market.
Recommended for medium hotels in Europe. Recommended for economy and midscale properties.
From €99 per month for the basic version, €199 for payments, checkout, invoice, and ID scan features.
Booking Factory | HotelTime | Mews | Apaleo | Protel | SiteMinder | ASSA ABLOY | SALTO | Hotek |


Roommatik self check-in kiosks are compatible with prominent room key technologies, including contactless, code keys, magnetic stripe, physical keys, and bluetooth-enabled locks. As such, with this system in place, you can be assured of completely unattended, hassle-free check-ins. In less than a minute, your guests can get room keys from the 24/7 reception desk.
With a Roommatik kiosk installed on the property, guests don't have to worry about long queues. Over time, this leaves a long-lasting, positive impression. The kiosk lets you up-sell or cross-sell without being salesy or interacting with guests. Since Roommatik kiosks support 15 languages, you can cater to guests from around the world with ease.
Roommatik IoT platform gives you more control over assisting guests. Additionally, it lets you issue room keys, gather critical information, and integrates well with existing software and locks. The kiosk can also be connected to your existing Channel Manager or PMS. With Roommatik, there is no need to manually synchronize your reservations. The kiosk manages everything seamlessly.
Recommended for large hotels in Europe. Recommended for midscale and upscale properties.
On demand
Mews | WuBook | Cloudbeds | Protel | Winhotel | ASSA ABLOY | SALTO | SiteMinder | YieldPlanet |


If you are looking for a full-fledged self check-in system at your property, there's probably no better choice than Ariane. Deployed in more than 25 countries in over 3000 properties, Ariane offers web, mobile, and kiosk solutions for self check-ins. It also manufactures and distributes mobile keys for guests convenience.
The on-demand pricing focuses on bespoke requirements of customers, and allows big hotels to use integrations with several PMS solutions.
Whether you are looking for an innovative or affordable way to improve guest services, Ariane Systems provides you with a unique and comprehensive range of products suited for every property type, including independent, affiliated, and 5-star properties.
Recommended for medium and large hotels in Europe and North America. Recommended for midscale and upscale properties.
On demand.
Agilysys | Hotello | Infor | Misterbooking | Protel | SIHOT | WebRezPro | StayNTouch | SALTO |


Born in the cloud with advanced technologies, Sezam24 allows hotels to follow new trends and comply with the latest regulations arising in the hospitality industry.
S24 hotel check-in kiosk provides fully automated check-in that navigate guests through the entire process with simple video instructions. Each step is automated and the entire check-in process takes 1 minute!
Recommended for medium and large hotels in Europe. Recommended for midscale and upscale properties.
The complete Air solution starts at ~€1000 per year with an €1500 setup fee. The Pro solution with a physical kiosk is ~€3000 per year with a €4000 setup fee.
ASSA ABLOY | SALTO | Hotek | Protel | Mews | WuBook | KWHotel | Clock | 5stelle | HotelTime |
Conclusion
As hotels try to be more customer-oriented, self check-in will become the industry standard in the coming years.
While we've tried to provide you with ample information, we've love to know your take on this list. Have you tried any of these before? Are you thinking about installing a self check-in system at your property? How's your experience been?
And if you still don't know what Online Check-In Solution or Kiosk System you should choose, why don’t you get in touch with an expert?
At HotelMinder, we assist ambitious entrepreneurs manage small and medium independent hotels and chains ranging from around 15 to 150 rooms, so we know and understand how automation with the right tech is essential for a successful hotel business.
Planning the selection and implementation of your new solution with an expert is the only way to ensure you are making the right choice through smart and informed decision making while avoiding pitfalls. Not having to go through dozens of different vendors sales pitches will save you a lot of time, confusion and pressure.
The assurance you are moving forward with the right solution from the start will make you an
efficient decision maker while guaranteeing no costly mistake is being made.


HotelMinder is a hospitality consulting agency providing services in operations, strategy, digital marketing and technology to independent Hotels.
Browse Academy
Receive our latest articles directly into your inbox — subscribe to Newsletter
Find the best technology and expert services for your hotel business.
HotelMinder, it's all the help you need to transform your hotel's digital presence and maximize performance.
Read more on HotelMinder Academy
All the knowledge you need to transform your hotel's digital presence and maximize performance!
Work with us to upgrade your hotel,
maximising revenue & efficiency!
We Assess
We evaluate objective(s), defining opportunities and setting goals.
We Plan
We make a plan detailing what should be done to help reach set goals.
We DoWe implement change, as planned, within set timeline and budget.

We Assess
We evaluate objective(s), defining opportunities and setting goals.

We Plan
We make a plan detailing what should be done to help reach set goals.

We Do
We implement change, as planned, within set timeline and budget.